SERVICE AGREEMENT

BUSINESS TERMS AND CONDITIONS

CONTRACT DETAILS

This Agreement is made on [INSERT DATE], between:

• The Northern Web Ltd, a private limited company, incorporated and registered in England with company number 12393938, whose registered office is at 651a Mauldeth Road West, Chorlton Cum Hardy, Manchester, England, M21 7SA, trading as The Northern Web (“we”, “us”, “our”);]

and

• The Client (“you”, “your”).

BACKGROUND

The Northern Web is in the business of designing top-quality websites and providing marketing services for its clients. The Client wishes to engage The Northern Web for the provision of their Services. The Northern Web is willing to provide Services to the Client in accordance with the terms of this Agreement, and as set out in Schedule 1 (“Services”).

BY SIGNING THIS AGREEMENT, THE PARTIES
AGREE TO THE FOLLOWING TERMS

CONTENTS

1. Interpretation
2. Commencement and Duration
3. The Northern Web’s Responsibilities
4. Client’s Obligations
5. Change Control
6. Charges and Payment
7. Quality of Services
8. Intellectual Property Rights
9. Confidentiality
10. Limitation of Liability
11. Termination
12. Consequences of Termination
13. Remedies
14. Force Majeure
15. Variation
16. Waiver
17. Rights and Remedies
18. Severance
19. Agreement in Full
20. Third Party Rights
21. Notices
22. Governing Law and Jurisdiction

SCHEDULE 1 is attached to this Agreement

AGREED TERMS

INTERPRETATION

The following definitions and rules of interpretation apply in this Agreement:

• “Agreement” or “Contract” means this agreement between the Client and The Northern Web that is made up of:
  • The Contract Details.
  • The Agreed Terms.
  • Schedule 1.
• “Business Day” means 8.30am to 6pm, Monday to Friday (excluding public holidays in England).
• “Commencement Date” means the date that this Services Agreement was made, which can be found at the top of this document.
• “Confidential Information” means any information of a confidential nature as described in clause 9.
• “Client’s Equipment” means any equipment, systems, or facilities provided by the Client and used directly or indirectly in the supply of Services. This is extended to apply to any equipment, systems, or facilities which are accessed remotely.
• “Deliverables” means all Documents, products, and materials developed by The Northern Web or its agents, subcontractors, consultants, or employees in relation to the Services provided in any form.
• “Document” includes (in addition to any document in writing) any drawing, plan, diagram, design, image, tape, disk, or any other device or record embodying information in any form.
• “Force Majeure Event” has its definition in clause 14.1.
• “In-put Material” means all Documents, information, and materials provided by the Client, relating to the Services.
• “Intellectual Property Rights” or “IPR“ means patents; utility models; rights to inventions; copyright, neighbouring, and related rights; trademarks and service marks; business names and domain names; rights in get-up and trade dress, goodwill, and the right to sue for passing off or for unfair competition; rights in designs; database rights; rights to use, and to protective confidentiality of, confidential information (including know-how and trade secrets); and all other intellectual property rights, in each case whether registered or unregistered, and including all applications and rights to apply for and be granted renewals or extensions of, and rights to claim priority from such rights and all similar or equivalent rights or forms of protection, which subsist or will subsist, now or in future, in any part of the world.
• “The Northern Web’s Equipment” means any equipment including tools, systems, or facilities provided by The Northern Web or its agents, subcontractors, consultants, or employees and used directly or indirectly in the supply of the Services which are not the subject of a separate agreement between the parties, under which, title passes to the Client.
• “The Northern Web’s Team” means all directors, managers, employees, consultants, engineers and specialists, agents, and subcontractors engaged in relation to the Services.
• “Pre-existing Materials” means all Documents, information, and materials provided by The Northern Web or its agents, subcontractors, consultants, or employees, relating to the Services, which existed prior to the Commencement Date.
• “Schedule 1” means the schedule attached to this Agreement.
• “VAT” means value added tax, chargeable under the Value Added Tax Act 1994.
• References to clauses and schedules are to the clauses and schedules of this Agreement, and references to paragraphs are to the paragraphs of the relevant schedule or appendix.
• Schedule 1 forms part of this Agreement and shall have effect as if set out in full in the body of this Agreement. Any reference to this Agreement includes Schedule 1.
• Schedules, clauses, and paragraph headings shall not affect the interpretation of this Agreement.
• Unless the context otherwise requires, words in the singular shall include the plural, and words in the plural shall include the singular.
• Unless the context otherwise requires, a reference to one gender shall include a reference to the other genders.
• Any words following the terms “including”, “include”, “in particular”, “for example”, or any similar expression, shall be construed as illustrative and shall not limit the sense of the words, description, definition, phrase, or term, preceding or following those terms.
• A reference to “writing” or “written” includes fax and e-mail.
• A reference to a person includes a natural person, corporate or unincorporated body (whether or not having a separate legal personality).
• A reference to a party shall include that party’s personal representatives, successors, and permitted assigns.
• A reference to a company shall include any company, corporation, or other corporate body, wherever and however incorporated or established.
• A reference to a holding company or a subsidiary means a holding company or subsidiary as defined in section 1159 of the Companies Act 2006, and a company shall be treated for the purposes only of the membership requirement contained in section 1159(1)(b) and (c), as a member of another company even if its shares in that other company are registered in the name of (a) another person, by way of security or in connection with the taking of security, or (b) its nominee.
• A reference to a statute or statutory provision shall include all subordinate legislation made from time to time under that statute or statutory provision.
• Any obligation on a party not to do something includes an obligation not to allow that thing to be done.

COMMENCEMENT AND DURATION

This Agreement shall commence on the Commencement Date and continue for the period specified in Schedule 1, and after that shall continue unless the Agreement is terminated by one of the parties giving the other 1 month notice in writing (unless this Agreement is terminated in accordance with clause 10).

The Northern Web shall provide the Services from the Commencement Date and shall continue to provide the Services throughout the term.

THE NORTHERN WEB’S RESPONSIBILITIES

The Northern Web shall:

1. Use reasonable endeavors to perform the Services and deliver any Deliverables to the Client in accordance with Schedule 1 and shall allocate sufficient resources (including all equipment, tools, or other items required) to the Services to enable it to comply with this obligation.
2. Ensure that all goods, materials, standards, and techniques used in providing the Services are of good quality and are free from defects in workmanship, installation, and design.
3. Ensure The Northern Web’s Team uses reasonable skill and care in the performance of the Services.
4. Comply with all applicable laws and regulations relating to the provision of the Services; and provided that The Northern Web shall not be liable under the Agreement if, as a result of such compliance, they are in breach of any of their obligations under this Agreement.
5. Use reasonable endeavors to meet any deadlines as to performance dates as specified in Schedule 1.
6. Cooperate with the Client in all matters relating to the Services.
7. Take Reasonable care of any of the Client’s Equipment and In-Put Material in The Northern Web’s possession and make them available for collection by the Client on reasonable notice and request. The Northern Web may dispose of the Client’s Equipment or In-Put Material if the Client fails to collect them within a reasonable period after termination of this Agreement.
8. The Northern Web does not envisage that our employees and agents will have to visit the Client’s premises. In the unlikely event that we are required to attend, we will observe all reasonable health and safety rules and regulations and security requirements that apply at any of the Client’s premises and have been communicated to The Northern Web, provided that The Northern Web shall not be liable under this Agreement if, as a result of such observation, The Northern Web are in breach of any of their obligations under this Agreement.
9. Where The Northern Web determines that they can best provide a Service to the Client that the Client has agreed to by utilising the services of a third party and agrees a contract with the Third Party for such provision, the Client agrees that The Northern Web has entered into the contract with the Third Party as the Client’s agent and will indemnify The Northern Web for any and all monies owed or claims brought by the Third Party against The Northern Web.

CLIENT’S OBLIGATIONS

The Client Shall:

1. Cooperate with The Northern Web in all matters relating to the Services and appoint as it thinks fit a Client’s manager in relation to the Services, who shall have the authority contractually to bind the Client on matters relating to the Services.
2. Provide such information as The Northern Web may reasonably request, and the Client considers reasonably necessary in order to carry out the Services in a timely manner and to ensure that it is accurate in all material respects.
3. Provide The Northern Web’s Team with access to the Client’s premises, office accommodation, data, and other facilities as reasonably required by The Northern Web’s Team to supply the Services.
4. Pay all invoices submitted by The Northern Web in accordance with clause 6.
5. If The Northern Web’s performance of its obligations under this Agreement is prevented or delayed by any act or omission of the Client, The Northern Web shall:
6. Not be liable for any costs, charges, or losses sustained or incurred by the Client that arise directly or indirectly from such prevention or delay.
7. Be entitled to payment of the charges despite any such prevention or delay.
8. Be entitled to recover any additional costs, charges, or losses that The Northern Web sustains or incurs that arise directly or indirectly from such prevention or delay.

CHANGE CONTROL

If either party wishes to change the scope or execution of the Services, it shall submit details of the requested change to the other in writing. 

If either party has made any request to make a change to the scope or execution of the Services, The Northern Web shall, within a reasonable time, provide a written estimate to the Client of:

1. The likely time required to implement the change.
2. Any necessary variations to The Northern Web’s charges arising from the change.
3. Any other impact of the change on this Agreement.

Unless both parties consent to a proposed change, there shall be no change to this Agreement.

If both parties consent to a proposed change, the change shall be made only after the agreement of the necessary variations to The Northern Web’s charges, the Services, and any other relevant terms of this Agreement has been varied in accordance with clause 15.

If The Northern Web requests a change to the scope or execution of the Services in order to comply with any applicable safety or statutory requirements, and such changes do not materially affect the nature or scope of, or the charges for the Services, the Client shall not unreasonably withhold or delay consent to it. Unless The Northern Web‘s request was attributable to the Client’s non-compliance with the Client’s obligations, neither The Northern Web’s charges nor any other terms of this Agreement shall vary as a result of such change.

CHARGES AND PAYMENT

In consideration of the provision of the Services by The Northern Web, the Client shall pay the charges as set out in Schedule 1 and in accordance with this clause 6. 

The Northern Web may, at their sole discretion, require you to pay a deposit upon commencement of this Agreement. Where such a deposit is required, The Northern Web will be under no obligation to achieve the Deliverables until the deposit is paid. If the deposit is not paid within 60 days of commencement of this Agreement, The Northern Web will be entitled to terminate the Agreement. 

All deposits are non-refundable.

The charges and payments by the Client exclude VAT, which The Northern Web shall add to its invoices at the appropriate rate.

The charges shall be paid in GBP, unless otherwise agreed in writing by The Northern Web.

The Northern Web accepts bank transfers and direct debit payments with all debit and credit cards and via PayPal, Stripe.

The Client shall pay each invoice which is properly due and submitted to it by The Northern Web and to a bank account nominated in writing by The Northern Web. The Client will pay the invoice along one of the following four terms which they will agree with The Northern Web. In the absence of agreement, The Northern Web will, at their sole discretion, decide on which of the pricing options the Client will follow:

1. 50% deposit followed by 50% to be paid up-front prior to the work being completed;
2. A deposit of less than 50% followed by monthly payments split over a number of months;
3. 25% deposit, 25% alpha phase, 25% beta phase, 25% completion; or
4. A bespoke payment plan designed for the Client in particular.

All amounts due under this Agreement from the Client to The Northern Web shall be paid in full without any set-off, counterclaim, deduction, or withholding (other than any deduction or withholding of tax as required by law).

If The Northern Web requires a deposit and the Client fails to make payment, The Northern Web may suspend all Services until payment has been made. The Northern Web also reserves the right to terminate this Agreement if any money payable to them is not paid on the due date.

If a party fails to make any payment due to the other party under this Agreement, by the due date for payment, then, without limiting the other party’s remedies under clause 17, the defaulting party shall pay interest on the overdue amount at the rate of 8 per cent per annum above the Bank of England base rate. Such interest shall accrue on a daily basis, from the due date until actual payment of the overdue amount, whether before or after judgment. The defaulting party shall pay the interest together with the overdue amount.

In relation to payments disputed in good faith, interest under clause 6.9 is payable only after the dispute is resolved, on sums found or agreed to be due, from the due date until payment. 

Invoices covering payment in respect of materials purchased by, or services provided to The Northern Web, or for reimbursement of expenses, shall be payable by the Client only if accompanied by relevant receipts and prior written approval was obtained from the Client.

The parties agree that The Northern Web may review and increase the charges, provided that such charges will not be increased more than once in any 12 month period. The Northern Web will give the Client not less than 1 month notice of any increase. If such an increase is not acceptable to the Client, it may terminate this Agreement by giving 1 month notice to The Northern Web.

QUALITY OF SERVICES

The Northern Web warrants to the Client that:

1. The Northern Web will perform the Services with reasonable care and skill, and in accordance with generally recognised commercial practices and standards in the industry for similar services. 
2. The Services will materially conform with all descriptions provided to the Client by The Northern Web found in Schedule 1.
3. The Services will be provided in accordance with all applicable legislation from time to time in force, and The Northern Web will inform the Client as soon as it becomes aware of any changes in that legislation.
4. The Client’s rights under this Agreement are in addition to the statutory terms implied in favour of the Client by the Supply of Goods and Services Act 1982 and any other statute. 
5. The provision of this clause shall survive any performance, acceptance, or payment pursuant to this Agreement and shall extend to any substituted or remedial services provided by The Northern Web.

    

INTELLECTUAL PROPERTY RIGHTS

The Northern Web shall own all Intellectual Property Rights in existence as at the Commencement Date as well as those which are created in the provision of the Services. Ownership of all Intellectual Property Rights created as deliverables for the Client will transfer to the Client upon:

1. Full completion of work; and
2. Full payment being received by The Northern Web for the work.

Where full payment for the work or this Agreement is not received, The Northern Web shall retain all Intellectual Property Rights.

Where full payment for work is not made and the Client takes or uses the designs or other deliverables, then The Northern Web shall be entitled to claim compensation from the Client at a monthly rate equivalent to the Basic Price of the Pro Package as increased by The Northern Web from time to time. Such compensation will accrue on a daily basis. The Northern Web will also be entitled to interest on any sums (at the rate set out in clause 6.9), and reasonable monthly admin fees in chasing payment amounting to no more than the Basic Price of the Elite Package as amended by The Northern Web from time to time.

The Client hereby grants to The Northern Web an unlimited and irrevocable licence to use the work for purposes including, but in no way limited to, use in portfolio and public display.

In relation to any claim (including threats) or dispute brought to the Client’s attention, the Client shall:

Upon becoming aware, notify The Northern Web of such a claim (including threats) or dispute.

Allow The Northern Web to conduct all negotiations and proceedings to settle the IPR’s claim.

Provide The Northern Web with reasonable assistance regarding the IPR’s claim.

Not, without prior consultation with The Northern Web, make any admission in relation to the IPR’s claim or attempt to settle it, provided that The Northern Web considers and defends any IPR using competent counsel, and in such a way as not to bring the reputation of the Client into disrepute.

CONFIDENTIALITY

Both parties undertake that each shall not, at any time during this Agreement, and for a period of 5 years after termination of this Agreement, disclose to any person any In-put Material (in the case of The Northern Web), Pre-existing Material (in the case of the Client), technical or commercial know-how, specifications, inventions, processes, or initiatives which are of a confidential nature, or any other confidential information concerning the disclosing party’s business or its products which the receiving party may obtain in connection with entering into this Agreement, except as permitted by clause 9.2.

Both parties may disclose Confidential Information:

To its employees, agents, consultants, or subcontractors (and in the case of The Northern Web, The Northern Web’s Team) as is needed for the purpose of discharging its obligations under this Agreement. The party in receipt of such information shall ensure that its employees, agents, consultants, or subcontractors to whom it discloses the Confidential Information, comply with this clause 9.

As may be required by law, a court of competent jurisdiction, or any governmental or regulatory authority.

Neither party shall use the other party’s Confidential Information for any purpose other than to perform its obligations under this Agreement. 

All materials, equipment and tools, drawings, specifications, and data supplied by one party to the other, shall at all times be (and remain) the exclusive property of the party supplying such materials, equipment and tools, drawings, specifications, and data, but shall be held by the receiving party in safe custody at its own risk, and maintained and kept in good condition by that party until returned to the supplying party, and shall not be disposed of or used, other than in accordance with any written instruction or authorisation.

 LIMITATION OF LIABILITY

The Northern Web’s total liability under or in connection with this Agreement shall be limited to the greater of:

1. 150% the total value of this Agreement; or
2. £100,000. 

This limit shall apply however that liability arises, including, and without limitation, a liability arising by breach of contract, arising by tort (including, and without limitation, the tort of negligence), or arising by breach of statutory duty.

Nothing within this clause shall exclude or limit liability for:

Death or personal injury caused by negligence.

Fraud or fraudulent misrepresentation.

The Northern Web will not be liable to the Client, whether in contract, tort, or restitution, or breach of statutory duty, or otherwise, for any:

1. Loss of profit.
2. Loss of goodwill.
3. Loss of business.
4. Loss of business opportunity.
5. Loss of anticipated saving.
6. Loss of corruption of data or information.
7. Loss of contracts.
8. Loss of use of money.
9. Loss of actual savings.
10. Loss of revenue.
11. Loss of reputation.
12. Ex gratia payments.
13. Loss of operation time.
14. Loss of opportunity.
15. Special, indirect, or consequential damage or loss suffered by the Client, arising under or in connection with this Agreement.

Nothing in this Agreement shall or shall not be deemed to relieve the Client of any common law duty to mitigate any loss or damage incurred by it.

TERMINATION

1. The Northern Web may terminate this Agreement with immediate effect by giving written notice to the Client if:
2. The Client fails to pay any amount due under this Agreement on the due date for payment and remains in default for more than 14 days after being notified in writing to make such payment.
3. The Client commits a material breach of any term of this Agreement where the breach is irremediable, or if such a breach is remediable, fails to remedy that breach within a period of 14 days.
4. The Client repeatedly breaches any of the terms of this Agreement in such a manner as to reasonably justify the opinion that its conduct is inconsistent with it having the intention or ability to give effect to the terms of this Agreement.
5. A petition is filed, a notice is given, a resolution is passed, or an order is made for or in connection with the winding up of the Client’s business activities.
6. An application is made to court (or an order is made) for the appointment of an administrator, or if notice of intention to appoint an administrator is given over the other party.

    

CONSEQUENCES OF TERMINATION

On termination of this Agreement for any reason, The Northern Web shall immediately deliver to the Client:

1. A refund of any sums paid in advance for Services which have not been received by the Client as a result of the termination of the Agreement.
2. On termination of this Agreement for any reason, the Client shall immediately pay to The Northern Web, all sums due and owing to it in connection with this Agreement.
3. Both parties shall return, destroy, or otherwise deal with, any Confidential Information as the disclosing party shall wish for it to be dealt with.
4. On termination or expiry of this Agreement, the following clauses shall continue in force: clause 8, clause 9, clause 12 and clause 22.
5. Termination or expiry of this Agreement shall not affect any rights, remedies, obligations, or liabilities of the parties that have accrued up to date of termination or expiry, including the right to claim damages in respect of any breach of the Agreement which existed at or before the date of termination or expiry.

    

REMEDIES

If any Services are not supplied in accordance with Schedule 1 or The Northern Web fails to comply with any terms of this Agreement, the Client shall be entitled (without prejudice to any other right or remedy) to require The Northern Web to carry out such additional work as is necessary to correct its failure.

FORCE MAJEURE

A Force Majeure Event is any circumstance not within a party’s reasonable control. This includes, without limitation: 

1. Acts of God such as flood, drought, earthquake, tsunami, or other natural disaster, epidemic, or pandemic.
2. War, or threat of or preparation for war (including terrorist attack, armed conflict, civil war, civil commotion, or riots).
3. Imposition of sanctions.
4. Nuclear, chemical, or biological contamination.
5. Sonic boom.
6. Fire, explosion, or accident (including collapse of building).
7. Interruption or failure of utility services.

Provided it has complied with this clause 14, if a party is prevented, hindered, or delayed in or from performing any of its obligations under this Agreement by a Force Majeure Event, the affected party shall not be in breach of this Agreement or otherwise liable for any such failure or delay in the performance of such obligations. The time for performance of such obligations shall be extended accordingly.

The corresponding obligations of the other party will be suspended and it’s time for performance of such obligations extended to the same extent as those of the affected party.

The affected party shall:

1. As soon as practicable after the start of the Force Majeure Event, but no later than 7 Business Days from its start, notify the other party in writing of the event, the date on which it started, its likely or potential duration, and the effect of the event on its ability to perform any obligations under this Agreement.
2. Use reasonable endeavors to mitigate the effect of the event on the performance of its obligations.

    

VARIATION

No variation of this Agreement shall be effective unless it is in writing and signed by the parties or their authorised representatives.

WAIVER

A waiver of any right or remedy under this Agreement or by law is only effective if given in writing and shall not be deemed a waiver of any subsequent breach.

A failure or delay by a party to exercise any right or remedy provided under this Agreement or by law shall not constitute a waiver of that or any other right or remedy.

RIGHTS AND REMEDIES

The rights and remedies provided under this Agreement are in addition to and not exclusive of any rights or remedies provided by law.

SEVERANCE

If any provision or part provision of this Agreement becomes invalid, illegal, or unenforceable, this shall not affect the validity and enforceability of the rest of this Agreement.

If it comes to the attention of either party that any provision or part provision of this Agreement is invalid, illegal, or unenforceable, the parties shall negotiate in good faith to amend such provision so that, as amended, it is legal, valid, and enforceable.

AGREEMENT IN FULL

This Agreement, including any schedules and appendixes, constitutes the entire agreement between the parties, and supersedes and extinguishes all previous agreements, promises, assurances, warranties, representations, and assurances between them, whether written or oral.

Nothing in this Agreement is intended to, or shall be deemed to, establish any partnership or joint venture between any of the parties or constitute any party the agent of another party.

THIRD PARTY RIGHTS

No one, other than a party to this Agreement, shall have any right to enforce any of its terms. This Agreement does not give rise to any rights under the Contracts (Rights of Third Parties) Act 1999.

 NOTICES

Any notice or other communication given to a party in connection with this Agreement shall be in writing, and shall be:

1. Delivered either by hand, by pre-paid first-class post, or by other next working day delivery service, at the receiving party’s postal address provided in this Agreement unless otherwise stated; or
2. Sent by email to the email address specified in writing by The Northern Web as being a suitable address for service.
3. Any notice or communication shall be deemed to have been received:
4. If delivered by hand, at the time the notice is left at the proper address.
5. If sent by pre-paid first-class post, or by other next working day delivery service, at 9am on the second Business Day after posting.
6. If sent by email, at the time of the transmission, or if this time falls outside business hours in the place of receipt, when business hours resume.
7. This clause does not apply to the service of any proceedings or other documents in any legal action, or where applicable, any arbitration or other method of dispute resolution.
   

GOVERNING LAW AND JURISDICTION

This Agreement, and any dispute or claim arising out of or in connection with it or its subject matter or formation (including non-contractual disputes), shall be governed and construed in accordance with the law of England. We both agree that the courts of England and Wales will have exclusive jurisdiction.

BY USING THE NORTHERN WEB’S SERVICES, THE PARTIES AGREE TO THESE TERMS AND CONDITIONS

THIS CONTRACT HAS BEEN ENTERED INTO ON THE COMMENCEMENT DATE

SCHEDULE 1: SERVICES AND PRICING

This Schedule includes any order form used and amended by The Northern Web from time to time. Such an order form is incorporated into this Agreement and The Northern Web undertakes to provide any additional services that may have been included in that order form. The Northern Web will have the power to incorporate, at their sole discretion, any brochure, company document, or piece of correspondence between them and the Client into this Agreement in order to demonstrate the scope of the services to be provided, and the price the services are to be provided for, by The Northern Web to the Client.

The following services are provided by The Northern Web:

Bespoke basis

1. Website Design & Development
2. Maintenance Contracts
3. Website Hosting
4. Graphic Design
5. Branding
6. Video Production
7. Video & Photo Editing
8. Photography

Services in this list may be provided individually or as a package. Such services, whether provided individually or as a package, are provided in line with these terms for a price stated to you by The Northern Web and for Deliverables agreed between you and The Northern Web. Where the service being provided is not a one off service, The Northern Web will inform you of the length of the bespoke contract.

Hourly rate basis

Three hourly rate packages are available:

Standard Package

1. Basic Price- £25 per calendar month.
2. Subsequent Hourly Rate – £50 per hour.
3. Specifics- The Basic Price covers only the Client’s subscription to this package and any additional services must be added individually and paid at the hourly rate.
4. Deliverables- To be agreed.

Pro Package

1. Basic Price- £150 per calendar month.
2. Subsequent Hourly Rate – £50 per hour
3. Specifics- A slightly more specific package covering the following Deliverables, anything outside of that list is additional and must be paid at the Subsequent Hourly Rate.
4. Deliverables- Updates, maintenance, daily backups, 2 hours work on a task or tasks of your choice.

Elite Package

1. Basic Price- £500 per calendar month.
2. Subsequent Hourly Rate – £50 per hour
3. Specifics – Our premium package covering the following Deliverables, anything outside of that list is additional and must be paid at the Subsequent Hourly Rate.
4. Deliverables- Updates, maintenance, daily backups, on call support, monthly sales/analytics reports, 8 hours work on a task or tasks of your choice.

In referring to the particular services above in this Schedule, we have given them the following meanings:

• Website Design & Development
  • Web design is the process of creating websites. It encompasses several different aspects, including web page layout, content production, and graphic design. While the terms web design and web development are often used interchangeably, web design is technically a subset of the broader category of web development.
• Maintenance Contracts
  • Contracts created to help maintain the general upkeep of the website provided by The Northern Web. All maintenance contracts are bespoke and outline in detail what is to be completed on the Scope of Work.
• Website Hosting
  • The Server used to host the website. Located in London, varying specifications can be purchased depending on the size and traffic required for the website.
• Graphic Design
  • Assets created by using a Graphic Program such as Photoshop, Illustrator or inDesign. These assets are created for bespoke purposes or solely for jobs such as Branding.
• Branding
  • Using Graphic Programs such as Photoshop, Illustrator or inDesign to create Logos and supporting content that count towards a brand. Branding consists of Logo Design, Visual Identity, Brand Guidelines & Supporting Digital Assets.
• Video Production
  • Production of Video Content by The Northern Web for use by the client on-line, social media, in-house or for Television. 
• Video & Photo Editing
  • Editing of the video/photo captured during the Video Production/Photography phase. The content will be edited into a digestible manner in a way that suits the company the video has been shot for.
• Photography
  • To photograph people, products, locations, items or anything else. The photography does not include use of a studio unless confirmed in writing. Photography includes the hire of The Northern Webs equipment.
• Updates
  • Updates of plugins, translations and other core files required to run the website. This does not include bug fixing anything that has broken during a regular update.
• Daily Backups
  • Daily backups of the website will be taken which can be reverted back to on the rare occasion that something should happen. These backups are kept for 1 week.
• On Call Support
  • Open phone support whenever required between the hours of 8.30am – 6pm Monday – Sunday.
• Monthly sales/analytics reports.
  • Reports of traffic/sales etc supplied on a monthly basis.